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Privacy Policy

Privacy Policy

Effective Date: May 1, 2024

Vida Mejor Capital We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.vidamejorcapital.com/, participate in our programs, or engage with us in any manner. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us, including but not limited to:​

  • Name

  • Contact information (email address, phone number, mailing address)

  • Payment information (credit card details, billing address) for donations

  • Demographic information (age, gender, etc.)

1.2 Non-Personal Information: We may collect non-personal information, including but not limited to:

  • Browser type and version

  • Operating system

  • IP address

  • Referring website

  • Pages you view on our site

 

2. How We Use Your Information

2.1 To Provide and Improve Our Services: We use your information to:

  • Process donations and provide receipts

  • Communicate with you about our programs, events, and updates

  • Respond to your inquiries and requests

  • Improve our website and services

 

2.2 For Marketing and Communication: We may use your information to send you newsletters, promotional materials, and other information related to our mission and activities. You can opt-out of these communications at any time.

 

2.3 For Compliance and Legal Purposes: We may use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email distribution, and data analysis. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

5.1 Access and Update: You have the right to access and update your personal information. You can do so by contacting us at sandra.rubalcava@vidamejorcapital.com.

5.2 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in each email or by contacting us at sandra.rubalcava@vidamejorcapital.com.

5.3 Data Deletion: You may request the deletion of your personal information by contacting us at sandra.rubalcava@vidamejorcapital.com. We will make reasonable efforts to comply with your request, subject to legal and operational considerations.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after such changes will constitute your acknowledgment and consent to the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Vida Mejor Capital 347 Eagle Drive, Ohkay Owingeh, NM 97566

sandra.rubalcava@vidamejorcapital.com; 949-416-3448

Grievance Procedure

Section 504 Grievance Procedure

 

Introduction

Vida Mejor Capital, Inc. is committed to ensuring that no qualified individual with a disability is excluded from participation, denied benefits, or subjected to discrimination under any program or activity. This procedure meets the requirements of Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA).

Filing a Grievance

  • Who May File: Any person who believes they have been subjected to discrimination on the basis of disability by Vida Mejor Capital, Inc. This includes employees, clients, and other stakeholders.

  • How to File:  Submit grievances in writing using the Grievance Form (PDF) or Grievance Form (DOCX). Alternative means (e.g., personal interviews or tape recordings) are available upon request.

  • When to File  Grievances should be filed as soon as possible, but no later than 60 calendar days after the alleged violation. 

Grievance Form

  • The grievance form must include:

  • Name and contact information of the grievant

  • Detailed description of the alleged discriminatory action or policy

  • Date(s) of the alleged violation

  • Names of any persons involved, if known

  • Any other relevant information

Investigation

  • Acknowledgment: Within 10 business days of receiving the grievance, the Section 504 Coordinator will send a written acknowledgment to the grievant.

  • Investigation: The Section 504 Coordinator will conduct a thorough and impartial investigation, which may include interviews with the grievant, witnesses, and other involved parties.

  • Confidentiality: Information related to the grievance will be kept confidential to the extent possible, consistent with the need to conduct a thorough investigation and in accordance with applicable laws.

Resolution

  • Findings: Within 30 business days of the grievance filing, the Section 504 Coordinator will issue a written decision, including findings and any proposed resolutions.

  • Appeal: If the grievant is not satisfied with the resolution, they may appeal the decision to the Chief Executive Officer (CEO) within 15 business days. The CEO will review the appeal and issue a final written decision within 30 business days.

Prohibition of Retaliation

Vida Mejor Capital, Inc. prohibits retaliation against any individual who files a grievance or participates in the grievance process. Retaliation is a serious violation of this procedure and will be addressed promptly.

Contact Information

 

CEO:

 

Conclusion

Vida Mejor Capital, Inc. is dedicated to ensuring that all grievances are handled promptly and equitably. This procedure provides a fair process for addressing grievances under Section 504 and the ADA. For assistance, please contact the Section 504 Coordinator.

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